My Improvement Map

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• Improve care experience for refugee patients
• Conduct regular surveys to gather patient feedback specifically about their waiting room experience and use this data to make ongoing improvements.
• Implement an AI-powered virtual assistant to handle routine administrative tasks, like scheduling and managing patient follow-ups, allowing doctors to focus more on patient care.
• Design an eye-catching poster highlighting the benefits of the 45-49 year health check, using infographics to make the information easily digestible.
• Establish a peer support network where staff can share experiences and strategies for managing stress and maintaining work-life balance.
• Provide access to mental health resources, including counseling services or an Employee Assistance Program (EAP), to support staff in managing professional and personal challenges.
• Create a visual communication board with common medical terms and phrases in multiple languages.
• Offer extended hours or weekend appointments to disperse patient load and reduce peak waiting room times.
• Introduce a real-time queue management system that provides patients with updates on their expected wait times, helping them plan their visit better.
• Create a designated “safe word” system that clinicians can use with reception staff or colleagues to alert them to a potentially dangerous situation without alarming the patient.