Library Ideas Library Next Improvement Idea: Cancel We will run role plays of difficult patients with our reception staff to practice communications skills We should practice with challenging scenarios Invite a guest speaker to visit the practice to speak about communication skills Develop a comprehensive training program for all staff on NHMRC guidelines, focusing on ethical considerations and research integrity. Develop a comprehensive training program for all staff on NHMRC guidelines, focusing on ethical considerations and research integrity. Develop a comprehensive training program for all staff on NHMRC guidelines, focusing on ethical considerations and research integrity. Develop a comprehensive training program for all staff on NHMRC guidelines, focusing on ethical considerations and research integrity. Develop a remote access policy that includes clear guidelines on acceptable use, user responsibilities, and consequences of policy violations. Develop a remote access policy that includes clear guidelines on acceptable use, user responsibilities, and consequences of policy violations. Develop a remote access policy that includes clear guidelines on acceptable use, user responsibilities, and consequences of policy violations. Implement routine muscle strength screenings for older patients during annual check-ups to identify early signs of sarcopenia. Organize surprise mini-events such as a pop-up musical performance or a visit from a therapy pet to delight patients now and then. Provide ongoing training for staff so they can assist patients with the online booking system and answer any questions they might have. Provide ongoing training for staff so they can assist patients with the online booking system and answer any questions they might have. - This policy should outline the steps to take, the documentation needed, and how to communicate effectively with patients. Implement a follow-up protocol for patients who refuse care Implement a follow-up protocol for patients who refuse care Implement a follow-up protocol for patients who refuse care Implement a follow-up protocol for patients who refuse care Implement a follow-up protocol for patients who refuse care Invite a guest speaker to visit the practice to speak about communication skills Implement a patient self-check-in kiosk that allows patients to confirm their arrival and update their information, reducing administrative delays. Develop an interactive onboarding portal where new clients can track the progress of their onboarding tasks, access resources, and communicate with the onboarding team in real-time. Implement a dedicated onboarding team with specialized roles (e.g., security expert, software specialist, client liaison) to ensure all aspects of the onboarding process are covered efficiently. Create a detailed client profile template that captures all necessary information about the client's current IT setup, business goals, and specific security needs. Schedule initial security audits for new clients to identify vulnerabilities and ensure compliance with the Australian Essential Eight and ISO/IEC 27001 standards. Standardize a comprehensive onboarding checklist that includes critical security settings, software installations, and device configurations specific to each client's industry. Implement a "Fast-Track Onboarding" service for urgent client needs, where a dedicated team works around the clock to complete the onboarding process within an expedited timeframe. Develop a series of onboarding webinars or training sessions tailored to different verticals (e.g., Medical, Retail, Manufacturing) to educate clients on best practices for using and securing their IT systems. Develop an incident response plan that outlines the steps to take in the event of a cyber security breach. We will run role plays of difficult patients with our reception staff to practice communications skills Implement monthly feedback forums where staff can discuss what’s working and what isn’t in a moderated setting, encouraging open dialogue and problem-solving. Implement monthly feedback forums where staff can discuss what’s working and what isn’t in a moderated setting, encouraging open dialogue and problem-solving. Integrate the complaints register with existing electronic health records (EHR) systems to automatically pull relevant patient details using the unique identifier, ensuring accuracy and efficiency. Integrate the complaints register with existing electronic health records (EHR) systems to automatically pull relevant patient details using the unique identifier, ensuring accuracy and efficiency. Integrate the complaints register with existing electronic health records (EHR) systems to automatically pull relevant patient details using the unique identifier, ensuring accuracy and efficiency. Train all healthcare staff in basic telehealth system troubleshooting to minimize downtime and improve response times during technical difficulties. Train all healthcare staff in basic telehealth system troubleshooting to minimize downtime and improve response times during technical difficulties. Train all healthcare staff in basic telehealth system troubleshooting to minimize downtime and improve response times during technical difficulties. Train all healthcare staff in basic telehealth system troubleshooting to minimize downtime and improve response times during technical difficulties. Create an "Appointment Auction" system where canceled last-minute slots are offered to patients willing to come in on short notice, ensuring maximum utilization of available times. Develop a mobile app that integrates with the nurse-led clinic's services, allowing patients to book appointments, access educational material, and communicate with their nurse practitioners directly. Develop a comprehensive training program for all staff on the latest billing practices and item number updates, ensuring compliance and maximization of patient benefits. Create an in-house medical podcast discussing common health issues, preventative care, and general wellness tips, aiming to educate patients and potentially reduce the number of unnecessary appointments. Launch a "Fast-Track" day where patients can sign up for same-day, rapid consultations for minor issues or questions, with appointments lasting no more than 10 minutes each. Introduce a virtual waiting room where patients can wait comfortably at home or in their office until they are called for their appointment, cutting down physical waiting room time significantly. Introduce telehealth services for follow-up appointments and consultations that do not require physical examinations, thus reducing the in-clinic appointment load. Implement a personalized care plan review system, where residents, together with their families and care teams, regularly assess and update care plans to reflect changing needs and preferences. Host a team-building retreat at a local venue. This could include professional development workshops, team-building exercises, and relaxation activities. It’s a fantastic way to step out of the usual work environment, learn new skills, and bond as a team. Initiate a monthly diabetes education session led by healthcare professionals that covers nutrition advice, physical activity tips, and glucose monitoring techniques. These sessions can be in-person or virtual, providing an interactive platform for patients to learn and ask questions. Implement a policy that allows patients to specify their preferred name and pronouns on all forms and in the electronic health record system, ensuring that all staff address patients appropriately. Introduce a series of workshops focused on infant care, breastfeeding, and postpartum recovery. These workshops can be led by healthcare professionals and provide a platform for new parents to learn and ask questions in a supportive environment. Introduce a 'Gratitude and Goals' journaling session to start each meeting - Can we explore what you are grateful for today and how might this gratitude guide us in setting achievable goals for your wellness? Create a parent mentorship program, connecting experienced parents of premature infants with those currently navigating the journey. - This program can offer emotional support, practical advice, and a sense of community for parents facing the challenges of premature infant care. Implement a system where patients can opt-in for a "Wait-Time Guarantee" service. If their appointment doesn't start within a certain time frame of their scheduled slot, they receive a voucher for a complimentary service or discount on their next visit. Use standardized templates for common conditions. Creating and utilizing templates for frequently referred conditions can save time and ensure consistency in the information provided, improving the overall quality of referral letters. Implement a real-time appointment tracking system that alerts both staff and patients if a doctor is running behind schedule, allowing for adjustments and minimizing wait times. The Friday 'Beer o'clock Wheel of Fortune': Develop a fun wheel where staff can spin to see what type of beer (from a selection of craft ales and flavoured stouts to lagers and bitters) they will get at the end of the day, adding an element of fun and anticipation. If they aren't beer-drinkers, they can spin the 'soft drinks' wheel. Organize a "Casual Friday" tradition: The team could wind down the formal attire and the serious mood by having a casual attire day. The management can encourage this by providing a free lunch to make it special and refreshing, culminating in a social happy hour featuring beer and non-alcoholic options. Create a buffer time policy. Intersperse appointments with small, free periods to account for instances when appointments may run over their allotted time. Provide training for physicians to manage their time effectively during appointments. This can focus on controlling conversation flow, keeping to the appointment topic, and politely ending on time. Develop a language-specific page on the practice website for patients to access translated information in their native language Develop a virtual reality game to educate staff about the needs of people who don’t speak English. Develop a chatbot system to provide patient information and query management. Utilise existing AI services that are available for healthcare such as IBM Watson or Google AI for natural language processing. Develop natural language bots that can be used to converse with patients for self-diagnosis. Educate staff about the needs of blind people by having guest speakers come in Install translating software on all office computers Make sure all staff are aware of deaf patients' needs and how to communicate effectively with them Install or use an assistive technology to help the visually impaired in the waiting room e.g. braille signage, talking kiosks Incorporate some fun, educational activities in the waiting room e.g. brain teasers, guessing games, educational posters Add a waiting room 'ambassador' who can help manage patient expectations and keep the waiting room running smoothly Host a whole-of-practice Accelerate dinner and planning session Try a 'Chronic Disease Stream' session for care planning Formalise your practice philosophy on acute appointment availability Watch someone new negotiate your web site in search of some common information - how easy is it? Update your Google for Business page Write a flowchart of your practice workflows on giving results to patients Establish a Patient Advisory Group for your practice Instigate a nurse led pain management clinic Define a practice framework for Care Planning Appoint someone to add content to facebook on a weekly basis Measure your 3rd Available Appointment for each provider Monitor your daily met and unmet demand for appointments (John West Measure) Monitor your doctor's starting times Monitor the average time each doctor sees their 12pm and 4pm patient Provide your patients with a hand held care plan Ask your patients to provide a background page of what's important to them to go in their care plan Develop a policy around sending and receiving SMS and email in the practice Develop a flow chart of how patient's requests for calls is handled Have a practice session with your team where you role model handling difficult patients Develop a practice Intranet that includes commonly needed forms, reference material, and reliable patient handouts and websites Develop a framework for a 'wound care' stream Develop a systematic framework for aged related immunisations Revisit best practice in inter-office communication (internal messaging) Adopt motivational interviewing techniques into your care planning and goal setting Promote a formal 'Annual Check' or 'Pink Slip' for all your patients Host a regular whole of practice lunchtime staff meeting to discuss improvement, issues arising and new policies Develop a formal risk register for your practice, and review it regularly Invite another practice to visit to share good ideas - then visit them Revisit your practice referral letters - are they fit for purpose and show your practice in the best light? Organise a practice sports day - bowling? Finksa? Invite a local specialist to visit the whole practice at lunchtime for a meet and greet Choose one person each week to look for 'waste' of resources or time - ie to wear Muda Glasses Keep a log of tools that are needed by a clinician that are not available in their room and require a walk around the practice Display a chart in the tearoom of SHS uploaded each month by doctor - have a prize for the winner Set aside protected time each week for the practice manager, practice nurse, receptionist and and a doctor to do improvement work Choose a 'Currently Targeting' subject each quarter for clinical audit eg 'Currently Targeting Bowel Screening' Develop a pro-forma for agreement to participate in a Team Care Arrangement Run an in house session on better (and legal) use of MBS Item numbers Develop a practice tool to monitor and record CPD attendances Invite a local elder to assess the Cultural Security of your practice In your staff room put up a traffic light poster Red - What do we stop doing? Yellow - What can we improve? Green - What’s going well (& celebrate!). All staff All staff are invited to contribute Develop a staff recognition program that is nominated by peers in the practice - call out the great work done and provide a fun incentive for competitive ‘good deeds’ Be a good coach - Ask one more question before jumping into solution mode
