Appointments and Access: Matching Capacity and Demand

This module offers an in-depth exploration into the principles of efficient appointment management and patient access within healthcare practices. Participants will gain insights into various appointment systems, including advanced access, carve-out, and open access, and learn how to balance acute and chronic care effectively. The module delves into strategies to improve patient satisfaction, reduce waiting times, and enhance continuity of care, while also addressing common pitfalls such as double booking and inefficient scheduling. It also emphasizes the importance of practice philosophy and the role of patient and staff feedback in continuous quality improvement. This module aims to equip you with the tools necessary to better match your capacity with patient demand, ultimately fostering a more responsive and patient-centric care environment.