Compassionate Communication: responding to challenging clients

Discover the transformative power of Compassionate Communication in this module, led by instructors Kim Poyner and Simon Matthews. Dive into key skills such as asking open-ended questions, recognizing emotional cues, and offering insightful reflections, and explore the profound influence of empathy in healthcare communication. Learn to navigate ‘difficult’ patient scenarios with a focus on nonverbal communication and teamwork. Join us on this journey to redefine patient relationships and enhance care delivery through the power of compassion.