Compassionate Communication: responding to challenging clients
Discover the transformative power of Compassionate Communication in this module, led by instructors Kim Poyner and Simon Matthews. Dive into key skills such as asking open-ended questions, recognizing emotional cues, and offering insightful reflections, and explore the profound influence of empathy in healthcare communication. Learn to navigate ‘difficult’ patient scenarios with a focus on nonverbal communication and teamwork. Join us on this journey to redefine patient relationships and enhance care delivery through the power of compassion.
RACGP accreditation standards covered are C2.1A-E; C2.3A; C5.2A.
Simon Matthews
Author
Kim Poyner
Author
Introduction
Lesson 1 of 3 within section Introduction.
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Lesson 2 of 3 within section Introduction.
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Lesson 3 of 3 within section Introduction.
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Key features of Compassionate Communication
Lesson 1 of 7 within section Key features of Compassionate Communication.
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Lesson 2 of 7 within section Key features of Compassionate Communication.
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Lesson 3 of 7 within section Key features of Compassionate Communication.
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Lesson 4 of 7 within section Key features of Compassionate Communication.
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Lesson 5 of 7 within section Key features of Compassionate Communication.
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Pity, Sympathy, Empathy and Praise
Lesson 6 of 7 within section Key features of Compassionate Communication.
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Lesson 7 of 7 within section Key features of Compassionate Communication.
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Compassionate Communication Framework
The Compassionate Communicator
Lesson 1 of 4 within section Compassionate Communication Framework.
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Understanding Human Needs & Feelings
Lesson 2 of 4 within section Compassionate Communication Framework.
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Lesson 3 of 4 within section Compassionate Communication Framework.
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Inquiry, Reflection & Affirmation
Lesson 4 of 4 within section Compassionate Communication Framework.
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Next Steps
Lesson 1 of 5 within section Next Steps.
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Practice Communication Simulator
Lesson 2 of 5 within section Next Steps.
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Recorded Response Assessment
Lesson 3 of 5 within section Next Steps.
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Lesson 4 of 5 within section Next Steps.
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Lesson 5 of 5 within section Next Steps.
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Healthy Ageing Pilots
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Reviewer Access Only
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