Organize and conduct an initial meeting with HNC representatives, potential pilot practices, RACHs, and other key stakeholders to understand their needs, expectations, and any specific challenges they face in delivering care to older people. This will help in tailoring the project’s approach to be more effective.
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- Implement a rotating “Lunch & Learn” series where nurses share recent learning, case studies, or evidence-based updates with peers.
- Introduce a policy that encourages follow-up consultations via telehealth for non-urgent matters, which can be scheduled at more flexible times.
- Conduct regular surveys to gather patient feedback specifically about their waiting room experience and use this data to make ongoing improvements.
- Implement an AI-powered virtual assistant to handle routine administrative tasks, like scheduling and managing patient follow-ups, allowing doctors to focus more on patient care.
- Design an eye-catching poster highlighting the benefits of the 45-49 year health check, using infographics to make the information easily digestible.
- Establish a peer support network where staff can share experiences and strategies for managing stress and maintaining work-life balance.
- Provide access to mental health resources, including counseling services or an Employee Assistance Program (EAP), to support staff in managing professional and personal challenges.
- Create a visual communication board with common medical terms and phrases in multiple languages.
- Offer extended hours or weekend appointments to disperse patient load and reduce peak waiting room times.
- Introduce a real-time queue management system that provides patients with updates on their expected wait times, helping them plan their visit better.
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