Introduce a ‘Gratitude and Goals’ journaling session to start each meeting – Can we explore what you are grateful for today and how might this gratitude guide us in setting achievable goals for your wellness?

by Tony Lembke | Mar 15, 2024

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Create a parent mentorship program, connecting experienced parents of premature infants with those currently navigating the journey. – This program can offer emotional support, practical advice, and a sense of community for parents facing the challenges of premature infant care.

by Tony Lembke | Mar 15, 2024

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Implement a system where patients can opt-in for a “Wait-Time Guarantee” service. If their appointment doesn’t start within a certain time frame of their scheduled slot, they receive a voucher for a complimentary service or discount on their next visit.

by Tony Lembke | Mar 14, 2024

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Use standardized templates for common conditions. Creating and utilizing templates for frequently referred conditions can save time and ensure consistency in the information provided, improving the overall quality of referral letters.

by Tony Lembke | Mar 12, 2024

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Implement a real-time appointment tracking system that alerts both staff and patients if a doctor is running behind schedule, allowing for adjustments and minimizing wait times.

by Tony Lembke | Mar 9, 2024

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The Friday ‘Beer o’clock Wheel of Fortune’: Develop a fun wheel where staff can spin to see what type of beer (from a selection of craft ales and flavoured stouts to lagers and bitters) they will get at the end of the day, adding an element of fun and anticipation. If they aren’t beer-drinkers, they can spin the ‘soft drinks’ wheel.

by Simon Matthews | Nov 17, 2023

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