Organize a “Casual Friday” tradition: The team could wind down the formal attire and the serious mood by having a casual attire day. The management can encourage this by providing a free lunch to make it special and refreshing, culminating in a social happy hour featuring beer and non-alcoholic options. by Simon Matthews | Nov 17, 2023 Read More
Create a buffer time policy. Intersperse appointments with small, free periods to account for instances when appointments may run over their allotted time. by Tony Lembke | Oct 13, 2023 Read More
Provide training for physicians to manage their time effectively during appointments. This can focus on controlling conversation flow, keeping to the appointment topic, and politely ending on time. by Tony Lembke | Oct 13, 2023 Read More
Develop a language-specific page on the practice website for patients to access translated information in their native language by Tony Lembke | Jul 7, 2023 Read More
Develop a virtual reality game to educate staff about the needs of people who don’t speak English. by Tony Lembke | Jul 7, 2023 Read More
Develop a chatbot system to provide patient information and query management. by Tony Lembke | Jun 28, 2023 Read More
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