Measure the success of the project by analyzing patient satisfaction scores, service access rates, and qualitative feedback from refugee patients.
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- Build a “one-click” prompt system in your clinical software that suggests possible item numbers based on consultation type, presenting complaint, or care provided.
- Provide ongoing training for staff so they can assist patients with the online booking system and answer any questions they might have.
- Provide ongoing training for staff so they can assist patients with the online booking system and answer any questions they might have.
- Develop an interactive onboarding portal where new clients can track the progress of their onboarding tasks, access resources, and communicate with the onboarding team in real-time.
- Implement a dedicated onboarding team with specialized roles (e.g., security expert, software specialist, client liaison) to ensure all aspects of the onboarding process are covered efficiently.
- Create a detailed client profile template that captures all necessary information about the client’s current IT setup, business goals, and specific security needs.
- Schedule initial security audits for new clients to identify vulnerabilities and ensure compliance with the Australian Essential Eight and ISO/IEC 27001 standards.
- Standardize a comprehensive onboarding checklist that includes critical security settings, software installations, and device configurations specific to each client’s industry.
- Implement a “Fast-Track Onboarding” service for urgent client needs, where a dedicated team works around the clock to complete the onboarding process within an expedited timeframe.
- Develop a series of onboarding webinars or training sessions tailored to different verticals (e.g., Medical, Retail, Manufacturing) to educate clients on best practices for using and securing their IT systems.
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